Returns, Cancellations & Refunds

Overview

Link345 is a marketplace that connects buyers and sellers. The contract for each sale is directly between the buyer and seller. Link345 is not a party to that contract and does not guarantee the outcome of any transaction (see our Terms and Conditions).

However, we provide the tools and support described below to help resolve issues when they arise.

Buyer-Requested Cancellations

Buyers may request to cancel an order before the seller has dispatched it. To request a cancellation, contact the seller through the Link345 messaging system or contact our support team. The seller will have 3 days to accept or decline the request.

• If the seller accepts, the order is cancelled and any payment already collected will be refunded to your original payment method.
• If the seller declines (or has already dispatched the order), you will need to wait to receive the item and then decide whether to request a return.

Sellers may also cancel orders in certain circumstances up to 30 days after the sale. If a seller cancels, any payment already collected will be refunded to the buyer.

Buyer-Requested Returns

Buyers may submit a return request for items purchased on Link345. The seller has the right to accept or decline the request in accordance with their own return policy as stated in the original listing.

• To request a return, contact the seller through Link345 messaging or contact our support team with your order number and reason for the return.
• If the seller accepts, follow the seller’s instructions for returning the item. Once the seller confirms receipt, any refund will be processed.
• If the seller declines and you believe the item was not as described, contact our support team for further assistance.

Marketplace Order Refunds

Refunds for orders paid via Link345’s managed payments (card checkout) are processed back to your original payment method. Refund timing depends on your card issuer and network but typically takes 5–10 business days after the refund is initiated.

Event Tickets

Event ticket refunds are at the discretion of the event organiser. Contact the event organiser directly through Link345 messaging or contact our support team. If an event is cancelled by the organiser, ticket holders will be entitled to a full refund.

Rental Bookings

Rental cancellations and refunds are governed by the individual rental listing’s terms. Contact the rental provider directly or our support team. Deposits, late fees, and damage charges are handled in accordance with the terms stated on the listing.

Point-of-Sale (POS) Transactions

Refunds and voids for POS transactions are initiated by the seller through the Link345 POS system. If you paid by card, the refund will be returned to your card. Cash refunds are handled directly by the seller.

Auction Bid Fees

When bid fees are enabled, Wallet Credits are charged for bidding (standard bid: CI$0.00 — no charge; proxy/max bid: CI$10.00). These fees are generally non-refundable and are refunded only when an auction is cancelled by the seller before it closes. See the Fee Schedule for current amounts.

Wallet Credits

Purchases of Wallet Credits are generally final and non-refundable once credits are issued, except where required by applicable law or where we expressly agree otherwise (for example, a duplicate charge or payment processing error we confirm). See the Wallet Credits terms for full details.

Subscriptions

You may cancel your subscription at any time. Upon cancellation, your subscription benefits continue until the end of the current billing period. We do not offer pro-rated refunds for partial billing periods. If you are within a free trial, you will not be charged if you cancel before the trial ends.

How to Get Help

If you need assistance with a cancellation, return, or refund:

1. Contact the seller directly through Link345 messaging.
2. If you cannot resolve the issue, submit a support request through our Help Center or Contact page.
3. Provide your order number, a description of the issue, and any supporting documentation (photos, messages).

You can also email us at support@link345.ky.

This policy supplements our Terms and Conditions. In the event of any conflict, the Terms and Conditions prevail.